Gogiro Corporate Policies
Note - Each Gogiro Regional office may have additional policy. Please review your offices policy by logging in or locating your office portal.
Terms and Condition of Service
The Service is owned and operated by GOGIRO for the benefit of the owner of the Web site in order to provide the Service. Your use of this Service provided to you ("Client") therein is subject to the Terms of Service and Conditions of this Service Agreement. The Terms and Conditions of Service comprises the entire Agreement between Client and "GOGIRO". Additionally, certain pages of this Web site or related to the Service may contain particular features or offers (for example, promotions or contests). In the event that the Terms of Service Agreement conflict with any such additional services contained within any particular page of this Web site or related to the Service, then the Terms of Service Agreement shall govern and control your use of this Service.
1. GOGIRO exercises no control whatsoever over the content of the information passing through its network. GOGIRO makes no warranties of any kind, whether express or implied, for any service it is providing. The Client acknowledges that Internet is prone to failure, breakdowns, interruptions and uncontrollable outages and that GOGIRO will not be responsible for any damage a Client suffers. This includes loss of data resulting for delays, nondeliveries, misdeliveries, or service interruptions. The client shall be responsible for making and keeping backup copy of Client's email, programs and/or data at all the time. To prevent GOGIRO host Servers from being damaged, Clients agreed not to post files larger than 10MB in size, store data in virtual server space and outside of permitted locations and/or Use their sites as hacking platform or store files such as viruses, hacking scripts and other potentially harmful files that may damage and/or effect performance of our or any other Server or PC on Internet.
2. Clients use of GOGIRO products, web and mail hosting servers may only be used for lawful purposes. Posting and transmitting any material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: threatening, obscene, or defamatory statements, spam mail, bulk mail, transmission of data which belongs to a third party and/or is protected by copyright, trade secret, patent, or other intellectual property Laws. GOGIRO specifically denies any responsibilities for any accuracy or quality of information obtained through its services. Client agrees to indemnify and hold harmless GOGIRO from any claims resulting from Client's use of the service or the use of the service by any party authorized by Client which may cause damages to GOGIRO.
3. To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding Client account and/or your use of the Service ("Communications"), may be provided to Client electronically and Client agree to receive all Communications from GOGIRO in electronic form. Client agrees and warrants that Client has access to the Internet and to a current functional personal e-mail address from a local ISP. Although GOGIRO will take reasonable steps to contact Client based on information that Client has provided and GOGIRO will not be liable for any undelivered e-mail communications or any costs Client incurs for maintaining Internet access and an e-mail account. Client has an AFFIRMATIVE OBGLIGATION to provide GOGIRO with a correct and operational e-mail address, and to notify GOGIRO promptly as to any changes or cancellations of any and all e-mail addresses Client provided to GOGIRO. GOGIRO reserves the right to take measures to ensure the integrity of its contact directory, and expects that Client will cooperate and keep Client contact information correct and current.
4. Payments for Web Hosting & other Internet services. Account activation, design, and setup fees are due immediately upon activation of account. Accounts are in default if payment is not received within 30 days after the date of service activation. If Client payment (personal cheque) is returned to GOGIRO unpaid, Clients are in default and subject to a charge of $25 payable to GOGIRO. Accounts unpaid 30 days after date of service activation may have their service interrupted. Accounts paid by Credit Cards will be in default if funds are declined by Credit Card Company and may have their service interrupted. Such interruption does not relieve Client from the obligation to pay to GOGIRO. Accounts in default are subject to an interest charge of 2.5% per a month, or the maximum rate permitted by law, on the outstanding balance. Additional charges will be added to restore those services. Client agrees to pay GOGIRO its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under these Terms of Service. Prices for all Internet Services provided by GOGIRO can be changed by GOGIRO and we reserve the right to change the rates and otherwise modify these prices at any time without advance notice.
5. Client agrees that any website, or traffic builder product including all associated files and IT is property of GOGIRO, with the Client having access rights as long as subscription payments continue. Should a client cancel subscription payments, or payments otherwise stop, the website or traffic builder product and files associated will remain property of GOGIRO. Client may purchase website files and other IT at the discretion and price set by GOGIRO. Client may cancel only service purchased on a month-to-month basis without penalty by giving 30 days notice, in writing. Account activation, design, setup and disconnection fees are non-refundable. If the contract is terminated for any reason, Client shall be liable for all costs incurred by GOGIRO, including but not limited to, cancellation costs and consequential expenses incurred in fulfilling the contract. If the contract is terminated on the same day it was signed, Client will be obligated to pay full month-to-month plan service charge, account activation, setup and disconnection fees for the month in which the service is terminated.
6. GOGIRO offers Domain Name registration services only to Clients who use GOGIRO to register their domains. Posted prices for Domain Name Registration can be changed by GOGIRO and we reserve the right to change the rates and otherwise modify these prices at any time without advanced notice. Cost of Domain Name Registration Services (registration fees, domain parking fees, set up fees etc.) are included in posted prices of the Traffic Builder Products and no additional charges will be applied ONLY IF registrant(s) of Domain Name uses GOGIRO Traffic Builder, otherwise Cost for Service charged in amounts set by GOGIRO for these and other services shall be paid to GOGIRO. Domain Names registered on behalf of the customer for the Traffic Builder product, or another service is the property of GOGIRO.
7. When an order is placed and confirmed by a customer, the order setup fee is billed and the order is sent to production. Upon confirming an order and providing billing information, the setup fee portion of an order is not refundable except under special circumstances at the discretion of GOGIRO management. Website orders include a maximum of 3 hours of custom modification time which are only available within 2 weeks from the date the order was submitted. Additional time spent on modifications by GOGIRO will be billed at an hourly rate. Website modifications made by GOGIRO after 2 weeks from submitting the order will also be billed at an hourly rate. Gogiro may refuse website orders which exceed 5 modifications.
8. GOGIRO shall not insure or be responsible for any loss or damage to property of any kind owned or leased by Client or its employees, contractors, and agents placed at GOGIRO point of presence. Any policy of insurance covering the Equipment owned or leased by Client against loss or physical damage shall waive their rights against GOGIRO and Landlord and each of their directors, officers, employees, contractors, offices, licensees, and agents.
9. This agreement takes effect when accepted by Client and by GOGIRO in Canada. It is to be governed by and construed under the laws of the Province of British Columbia and Canada. The federal and provincial courts of the Province of British Columbia shall have exclusive jurisdiction to adjudicate any non-arbitral dispute arising out of this agreement.
10. Client must read the current Terms of Service prior to initiating a transaction. By clicking "I Agree", or by submitting payment information through the Order Form, Client agrees to the Terms of Service of this Agreement. Client further agrees that this Customer Agreement forms a legally binding contract between Client and GOGIRO, and that this Agreement constitutes "a writing signed by Client" under any applicable law or regulation. Any rights not expressly granted herein are reserved by GOGIRO.
11. GOGIRO reserves the right to change the rates at any time. GOGIRO reserves the right to modify these Terms of Service at any time without advanced notice. These Terms of Service supersede all previous representations, understandings or agreements.
Privacy Policy
Collection -
If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers or in our offices. We may collect and store the following information:
- email address, physical contact information, and payment information;
- transactional information based on your activities;
- discussions, chats, dispute resolution, feedback, correspondence through our Site, and correspondence sent to us;
- information from your interaction with the Advertising Services, our sites, services and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
- information from service providers that help with our fraud prevention and quality efforts;
- additional information we ask you to submit to authenticate yourself or if we believe you are violating our policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity); and
- other supplemental information from third parties (for example, if you incur a debt, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law); or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver’s licence, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).
Use - Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- provide Services and customer support you request;
- resolve disputes, collect fees, and troubleshoot problems;
- prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions of Service and Payment and Refund Policy;
- customize, measure and improve our services, content and advertising;
- tell you about our services and those of our corporate family, targeted marketing, service updates, and promotional offers based on your communication preferences; and
- compare information for accuracy, and verify it with third parties.
Our Disclosure of Your Information - We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content infringes the rights of others, or protect anyone's rights, property, or safety. We may also share your personal information as follows:
- We may identify you in client lists and use your name and logo in our marketing materials.
- Members of the Gogiro corporate family - like regional offices, and affiliates
- to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you’ve requested their services.
- Service providers under contract who help with our business operations
- Other third parties to whom you explicitly ask us to send your information
- Law enforcement agencies, other governmental agencies or third parties in response to a request for information relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user to legal liability.
- Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)
Email Communications - We may occasionally use the contact information you provide to send you emails or other communications. You may opt out of receiving marketing communications, but you may not opt out of administrative emails (for example, emails about your participation in Gogiro Services or our policy changes). If you don't wish to receive marketing communications from us, simply indicate your preference by following the directions provided with the communication or advertisement.
Account Protection - Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Gogiro and change your password.
Accessing, Reviewing and Changing Your Personal Information - You can see, review and change most of your personal information by logging in to your Gogiro account. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Agreements, and take other actions otherwise permitted by law.
Security - Your information is stored on our servers. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Third Parties - Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are advertisers or publishers on our sites or other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Gogiro does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.
General - We may amend this Privacy Policy at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are initially posted. If our help pages do not answer the questions you may have related to the Privacy Policy, you can write to us, to the attention of Legal – Privacy Practices: Gogiro Internet Group, 100 - 7382 Winston Street, Burnaby, BC Canada V5A 2G9. Or you may contact us via email: